Refund and Returns Policy 

Thank you for choosing Promishka.

Promishka provides digital products such as eBooks, digital guides, Excel and Google Sheets resources, templates, planners, checklists, workbooks, and digital tools.

Because our products are delivered digitally, there is no physical product to return. Please read this Refund and Returns Policy before completing your purchase.

Digital Products

All products sold through Promishka are digital products unless clearly stated otherwise on the product page.

Our products may include:

• eBooks and digital guides
• Excel sheets and spreadsheets
• Google Sheets resources
• Ready-to-use templates
• Planners and trackers
• Checklists
• Workbooks and learning resources
• Digital tools and other downloadable resources

After a successful purchase, the purchased product may be made available through a download link, customer account, email, or another digital delivery method described on the website.

Returns

Since Promishka sells digital products, physical returns are not applicable.

Once a digital product has been successfully delivered, downloaded, or accessed, it generally cannot be returned.

However, this does not affect your rights under applicable laws.

When Can You Request a Refund?

We may consider a refund or another appropriate solution in the following situations.

A. Duplicate Payment

If you were charged more than once for the same order because of a payment or technical issue, please contact us.

After verifying the transaction, the duplicate payment may be refunded.

B. Payment Completed but Product Was Not Delivered

If your payment was successfully completed but you did not receive access to your purchased product because of a technical problem, please contact us.

We will first try to resolve the issue by providing the product or a new download link.

If we are unable to resolve the issue, a refund may be considered.

C. Corrupted or Unusable File

If the digital file you received is corrupted or cannot be opened in the format or software specified on the product page, please contact us.

We will first try to provide a replacement or corrected file.

If the issue cannot reasonably be resolved, a refund may be considered.

D. Product Significantly Different From Its Description

If the product you receive is materially different from the information provided on its Promishka product page, please contact us with details.

We will review the issue and may provide a corrected product, replacement, or refund where appropriate.

When a Refund Is Generally Not Available

A refund is generally not available when:

• You changed your mind after purchasing.
• You no longer need the product.
• You purchased the wrong product.
• You purchased the product accidentally.
• You did not read the product description before purchasing.
• You expected features or content that were not mentioned on the product page.
• You do not know how to use the software required for a template or spreadsheet.
• Your device or software does not support the file format when the required format or software was clearly mentioned on the product page.
• You downloaded or accessed the product and later decided that you no longer want it.

Before purchasing, we recommend checking the product description, included files, file format, compatibility information, and any available preview.

5. Refund Request Period

If you experience a genuine issue with your purchase, please contact us within 7 days of the purchase date.

Refund requests submitted after this period may not be eligible for consideration, except where a longer period is required by applicable law.

How to Request a Refund

To request a refund or report a problem with your order, contact us using the details provided below.

Please include:

• Your full name
• Email address used for the purchase
• Order number
• Product name
• Purchase date
• Description of the issue
• Relevant screenshot or other information, if applicable

Refund Support

Email: support@promishka.com

We may request additional information to verify your order and investigate the issue.

Refund Review Process

Once we receive your request, we will review the order and the information provided.

Where possible, we will try to resolve the issue before processing a refund. Depending on the situation, we may:

1. Resend the digital product.
2. Provide a new download link.
3. Provide a corrected or updated file.
4. Provide another reasonable solution.

If the issue cannot be resolved and the request qualifies under this policy, we may approve a refund.

Refund Processing

If a refund is approved, it will generally be processed through the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.

Promishka cannot guarantee the exact time required for a refund to appear after the refund has been processed.

Payment Failures and Failed Transactions

Sometimes a payment may appear unsuccessful, pending, or may be deducted temporarily by your bank or payment provider.

If your order was not successfully created or the payment status is unclear, please contact us with your transaction or order details.

We will check the payment status and help resolve the issue.

Chargebacks and Payment Disputes

If you have a problem with an order, we request that you contact Promishka before initiating a chargeback or payment dispute.

We will make reasonable efforts to resolve genuine payment or product-delivery issues.

If a chargeback or payment dispute is initiated, we may provide relevant order, payment, and digital-delivery information to the payment provider or financial institution handling the dispute

Product Updates and Corrections

Promishka may occasionally update, correct, or improve a digital product.

Where applicable, customers may receive access to a corrected or updated version of a product they have purchased.

However, product updates are not guaranteed unless specifically stated on the relevant product page.

Free Digital Resources

Promishka may provide certain digital resources free of charge.

Since no purchase payment is made for free resources, they are not eligible for monetary refunds.

If a free resource cannot be downloaded or accessed because of a technical issue, please contact us and we will try to resolve the problem.

Product-Specific Terms

Some digital products may have additional product-specific information regarding:

• File format
• Software compatibility
• Included files
• Usage instructions
• License or permitted use
• Updates
• Download limits

Where such information is provided on the product page, it forms part of the purchase information for that product.

Please review the product page carefully before purchasing.

Changes to This Policy

Promishka may update this Refund and Returns Policy from time to time to reflect changes to our products, services, payment processes, or applicable requirements. Any changes will be published on this page when applicable.

Contact Us

If you have any questions about this Refund and Returns Policy or need help with an order, please contact us.

Promishka
Website: https://promishka.com
Email: support@promishka.com

We will make reasonable efforts to respond to customer requests and resolve genuine issues as quickly as possible.